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This morning I hopped into 2920 and headed off to work. I stopped off at the gas station got out and noticed two long scratches on the roof. It looks like someone had an object with two sharp edges that they ran across about 80% of the roof from the back to the front. I am really p*ssed and sick at the same time. I took it to the dealer body shop - They know me there already but that's another story about warped side scoops - and the guy said he would see if it could be buffed out because the scratches don't seem to be very deep. If buffing doesn't help the roof will have to be repainted. Coincidentally, I had the car at the dealer yesterday for its second oil change. When they are done they run the cars through the washer. I asked if the washer could have done it but they said no, they have never seen it happen before, and it looks like it was done by hand.
I would post a picture but I upgraded my computer last week and upgraded to Netscape 6.1 at the same time. Now I can't post my pictures to my web space because 6.1 composer no longer has a publish button. Does anyone have a suggestion for an easy HTML uploader that I can use? Then I will post a picture of the scratches - and maybe a couple of happy pictures too.
 

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Sooo sorry to hear that John Henry! We had a similar problem months ago with #344. We took her in for some scratches to get buffed out and got the car back with a scratch on the trunk lid. Ford denied doing it but I told them I only went straight home from the dealership there and no one was around the car and it was not there when I left the house that early morning to bring her in. Anyway, to make a LONG story short, they told us to take her to our favorite body shop and they paid the shop the $500 to get the trunk lid re-painted. Stick to your guns about the car wash. If you are sure it was not there before you took her in........

Vicki
 

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:mad: :mad: :mad: Stinkin vandals..... :mad: :mad: :mad:

So far no issues with 2276, but had the same issue years back on my 3 day old Eagle Talon. That was a fun car to drive too....
 

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That SUCKS, I think I'll be chaning my own oil thank you. And washing my own car.(not no 6.00hr selfish basterd) I can't even imagine the pain that you must be having. And I hope I never have to.
 

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I'm sorry John!
Hopefully I'll see you Friday and we can discuss this new development. To me, sounds like the dealer may be culpable in this case.
 

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took mine to the dealer to get the hood repainted, never been waxed, had a defect in the paint came out with scratchs all over it " will fix it for you " the said I told them yeah uh no you will not
 

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Discussion Starter #7
Thanks for the responses to my post. After reading them and talking to several friends that came by to see the scratches I realized that I had caved-in a little to easily to the service department. Everyone who checked it out agreed that it did not look like #2920 had been "keyed" but the scratches were put there when the car was being serviced. I got to the dealer body shop early this morning and was waiting for them when they showed up for work. Vicki - I used your strategy and it worked great. I kept it short and simple and said "The scratches were not there when I showed up for servicing but they were there when I looked at it later". They did make a little noise about how they use the washer on lots of cars and blah blah blah. I repeated the same thing again. This time they caved but wanted me to leave the car. My answer to that was NO! So they buffed it out right then - took about 30 minutes. The job was done well and there are no signs of the scratches. They even teflon sealed the paint. So, a happy ending thanks to a little help from some local gearheads & my new BullittClub Friends. On a side-note - while waiting, another Bullitt (black) pulled into the service area for his first oil change. I told him about BullittClub.com and he said he would check it out.
 

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John! You're my new hero! Good job sticking to your guns and walking away happy with your car fixed. Too bad it takes a confrontation and the customer is assumed wrong instead of right.
Also, nice job spreading the Bullittclub word to the Black owner! That would make 6 Bullitts in Tucson so far, right?
 
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