Mark, that was a good reply to Art,so maybe he can get someone under him on the problems some of us are having. Took 1673 in for a going over on thusday and damn if they(the service tech) didn't DEturn it. Took it back this morning to complain about it, and gave the the service bulten on it, haven't heard back from them yet.I begaining to think the mech treated 1673 like a standard GT, and loaded that program into the Bullitt. It just don't have that kickass feel anymore.
another art hyde reply and my reply to him
i am posting arts reply here/ below and following it with my reply to him. I still think the more we hit and keep hitting them with our wants...the more chance we have of it happening. Thanks.
We studied a metal plate for the Bullitt, but decided to go to a film type because of better security (harder to conceal tampering). It turns out that we did inadequate prove-out of the ink on the label -- for that we are sorry. There is a plan to send to every Bullitt owner a protective cover for the ink to eliminate further erosion of the numbers. For those that have wiped off the numbers completely, we will be sending out a new label but the logistics and checks to ensure the new labels are only put on genuine Bullitts is proving to be difficult.
We have #1 concern about protecting the exclusivity of the Bullitt. We have indications that some faking of Bullitts is already occurring. The last thing we want is to make these "fake" Bullitts real by providing the one "non-serviceable" part. I have directed the team to avoid this issue even if it takes longer to get out the fix. We hope you agree to our priorities.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
here is my reply back to art....
Art,
thanks for your reply but I must confess, I would think a big company such as ford, would be able to come up with a better solution much less that it should have been thought out better to begin with. Without having the vin# show exclusivity, anything can be done fraudulantly by unscrupulous individuals....hell, those hallograms can be made to look like the real thing too. why not have a metalplate and the decal/hallogram, the metalplate similar to a data plate showing the vin # and the assigned bullit #, this would correspond to the decals unique # as wellas the vin tag and if anything furthur REDUCE the possability of fraud/ cloning. You would satisfy an awful lot of bullitt owners and ,after all, customer satisfaction is the key to customer loyalty and satisfaction. another benefit is that any similar future projects would benefit from this technique as well.
Also, who will be addressing issues such as the transmission clunk, the various clutch issues, fogging/ water spots inside the headlites, various loose bolts underneath and so on. I know you must be tired of hearing this from everyone but no where's near as tired and frustrated as we owners are at hearing the rhetoric from dealers such as : how the car was rushed to production, parts aren't available ( such as the trans ), we get no help from ford ( tech support / corporate )...etc. How do you think we feel knowing we paid 28k and no one will help? Any help from you guys would be deeply appreciated.
thanks again
mark
SORRY FOR THE LENGTH...
We studied a metal plate for the Bullitt, but decided to go to a film type because of better security (harder to conceal tampering). It turns out that we did inadequate prove-out of the ink on the label -- for that we are sorry. There is a plan to send to every Bullitt owner a protective cover for the ink to eliminate further erosion of the numbers. For those that have wiped off the numbers completely, we will be sending out a new label but the logistics and checks to ensure the new labels are only put on genuine Bullitts is proving to be difficult.
We have #1 concern about protecting the exclusivity of the Bullitt. We have indications that some faking of Bullitts is already occurring. The last thing we want is to make these "fake" Bullitts real by providing the one "non-serviceable" part. I have directed the team to avoid this issue even if it takes longer to get out the fix. We hope you agree to our priorities.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
here is my reply back to art....
Art,
thanks for your reply but I must confess, I would think a big company such as ford, would be able to come up with a better solution much less that it should have been thought out better to begin with. Without having the vin# show exclusivity, anything can be done fraudulantly by unscrupulous individuals....hell, those hallograms can be made to look like the real thing too. why not have a metalplate and the decal/hallogram, the metalplate similar to a data plate showing the vin # and the assigned bullit #, this would correspond to the decals unique # as wellas the vin tag and if anything furthur REDUCE the possability of fraud/ cloning. You would satisfy an awful lot of bullitt owners and ,after all, customer satisfaction is the key to customer loyalty and satisfaction. another benefit is that any similar future projects would benefit from this technique as well.
Also, who will be addressing issues such as the transmission clunk, the various clutch issues, fogging/ water spots inside the headlites, various loose bolts underneath and so on. I know you must be tired of hearing this from everyone but no where's near as tired and frustrated as we owners are at hearing the rhetoric from dealers such as : how the car was rushed to production, parts aren't available ( such as the trans ), we get no help from ford ( tech support / corporate )...etc. How do you think we feel knowing we paid 28k and no one will help? Any help from you guys would be deeply appreciated.
thanks again
mark
SORRY FOR THE LENGTH...
1 - 5 of 5 Posts
Here was a reply I received this morning about the Bullitt #s.
We take every request seriously. Quality is a relative thing. Many think that a metal plate would be quality -- we do not agree because forgery would be easy. From the standpoint of security, the film approach is best. Too bad we did not execute it well. That will be dealt with soon when we send Bullitt owners a clear label to protect the ink. The rest of the label will not deteriorate.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
We take every request seriously. Quality is a relative thing. Many think that a metal plate would be quality -- we do not agree because forgery would be easy. From the standpoint of security, the film approach is best. Too bad we did not execute it well. That will be dealt with soon when we send Bullitt owners a clear label to protect the ink. The rest of the label will not deteriorate.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
This is the reply I got this morning.
No one is ignoring you. If we were, we would not have created the Bullitt in the first place.
We evaluated a metal label but opted not to do it because it was not tamper-proof enough. We have a fix coming to protect the labels.
Don't worry there is always the second label to prove authenticity of your car.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
The last sentence seems to indicate that the clear lable is all we will get. Oh ya, I can always rip out my back seat.
<font size=-1>[ This Message was edited by: Bullitt1164 on 2001-08-23 17:13 ]</font>
No one is ignoring you. If we were, we would not have created the Bullitt in the first place.
We evaluated a metal label but opted not to do it because it was not tamper-proof enough. We have a fix coming to protect the labels.
Don't worry there is always the second label to prove authenticity of your car.
Art Hyde
Mustang Chief Program Engineer
Ford North American Car
The last sentence seems to indicate that the clear lable is all we will get. Oh ya, I can always rip out my back seat.
<font size=-1>[ This Message was edited by: Bullitt1164 on 2001-08-23 17:13 ]</font>
I still think if enuf of us keep this up we will get what we deserve...
I refuse to go quietly into the night...
_________________
bullitt's, boss's, bavarians, and baseball....life is good DHG#1994
<font size=-1>[ This Message was edited by: texasbullitt on 2001-08-24 11:50 ]</font>
I refuse to go quietly into the night...
_________________
bullitt's, boss's, bavarians, and baseball....life is good DHG#1994
<font size=-1>[ This Message was edited by: texasbullitt on 2001-08-24 11:50 ]</font>
1 - 5 of 5 Posts
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