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Discussion Starter · #1 ·
Does anyone know how to get a hold of this man? My Bullitt falls well within lemon law guidelines but I just want it fixed. I don't want to play the legal BS game, I just want my car to be right!
 

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Dude, with so many stories going around I can not keep track of who is having what problem...can someone refresh me or point me to the link to the first post on this...I am at work on the slowest conection in the world and the search feature is killing me.
 

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On 2002-02-14 08:27, lee50guru wrote:
Does anyone know how to get a hold of this man? My Bullitt falls well within lemon law guidelines but I just want it fixed. I don't want to play the legal BS game, I just want my car to be right!

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Definitely try to get ahold of Art or someone else who can help you. If you can't get the help you need, and you don't want your money back, arbitration (BBB, etc.) can still help you get your car fixed. You will then be assured of talking to someone at Ford to get your problems addressed. It does not cost you any money, just your time. Read the warranty section of your owner's manual.
 

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Well lets remember that Art really isn't the person to handle these types of problems. Nor are the Team Mustang guys. The people you need to be in contact with are your area Ford reps, your local Ford service folks, other dealerships and the Ford Quality assurance and Customer care people. And also.. Like DS said, the BBB is also a good place to go. But you need to make sure that the Dealership KNOWS your going to file a complaint with the BBB. THis is usally enough to get them moving.
While it may be tempting to want to run screaming to the top about problems like this there is a chain of Command that really should be followed. All mail like this will do for Art is clutter up his mailbox.

_________________
Blakwing

2001 DHG Bullitt #171
100mm Densecharger
Steeda Tri-Ax w/MGW handle
Interior by MGW.

<font size=-1>[ This Message was edited by: Blakwing on 2002-02-14 16:31 ]</font>
 

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Discussion Starter · #6 ·
My thinking was that \, not only will this MAYBE help get mine fixed, but help identify problems with future products (Mach 1) that share many common parts with the Bullitt.

I just got done with a year and a half long lemon case with DCX, and I'd rather NOT go that route again. I won, but it's really about endurance as the lawyers try and wear you down.
 

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<TABLE BORDER=0 ALIGN=CENTER WIDTH=85%><TR><TD><font size=-1>Quote:</font><HR></TD></TR><TR><TD><FONT SIZE=-1><BLOCKQUOTE>
On 2002-02-14 17:48, lee50guru wrote:
My thinking was that , not only will this MAYBE help get mine fixed, but help identify problems with future products (Mach 1) that share many common parts with the Bullitt.

I just got done with a year and a half long lemon case with DCX, and I'd rather NOT go that route again. I won, but it's really about endurance as the lawyers try and wear you down.

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Diamler Chrysler uses "Customer Arbitration Board". Was this not an option?

Ford apparently uses "Dispute Settlement Board". See http://www.dca.ca.gov/acp/pdf_files/lemonaid.pdf.

BBB arbitration takes about two months after papers are filed (does not appear applicable to Ford products though...).

As has been mentioned on this thread and other threads, go up the chain of command, using the channels that are in place. Do everything "by the book". Be polite and professional, no matter how frustating the situation. Provide the dealer(s) and Ford with as much information as possible to help solve the problem(s). For example, I will be presenting Ford with a nice videotape of the rattle sound in action.
 

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Discussion Starter · #9 ·
Arbitration!?!?!?!?!?!?!? HAHAHAHAHAHHAHAHAH!
The arbitration board is owned by DCX! What a joke! THey claimed that even though the car had been in 8 TIMES for the same problem and the dealer refused to even try and fix it, that I had no case becasuse there was no repair attempt made on it. Luckily I had Myself (years of mechanical experiance), a state certified mater mechanic, and 2 DCX engineer drive it and they all said it was screwed up.

So, a year and a half later, DCX finally admits that it was screwed u and settled.
 

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<TABLE BORDER=0 ALIGN=CENTER WIDTH=85%><TR><TD><font size=-1>Quote:</font><HR></TD></TR><TR><TD><FONT SIZE=-1><BLOCKQUOTE>
On 2002-02-15 08:49, lee50guru wrote:
Arbitration!?!?!?!?!?!?!? HAHAHAHAHAHHAHAHAH!
The arbitration board is owned by DCX! What a joke! THey claimed that even though the car had been in 8 TIMES for the same problem and the dealer refused to even try and fix it, that I had no case becasuse there was no repair attempt made on it. Luckily I had Myself (years of mechanical experiance), a state certified mater mechanic, and 2 DCX engineer drive it and they all said it was screwed up.

So, a year and a half later, DCX finally admits that it was screwed u and settled.

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Sorry to hear that. Does that mean that Ford owns "Dispute Settlement Board"?

If so, then it would appear that it's best to purchase a car from a maker that uses BBB Autoline (Hummer, GM, Honda, Nissan, Porsche, Rolls, VW/Audi, etc.). BBB Autoline uses an individual (not associated with the manufacturer) from you local area to make the decision.
 
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