[Max Cruz]

It really is sad that most people at dealerships don't know their vehicles. I guess that's what makes Jaguars and Bentleys distinctive, they will know every corner of the vehicle they're offering, sometimes even custom ones. They're the Four-Seasons of the industry, and it's a very simple solution that the Dealerships must do! It's called Customer Service Training 101.
Other than putting smiles to the customers, they really have to know what they're talking about.

Some of us that buy stuff not only by the looks but by what's behind it find that troublesome.

Which tells us that Ford Engineering has made these Ford designs very good looking and great machines, but the engineer's work on the specs of the vehicle is totally void by a salesperson that is not self motivated to educate himself on the product.

The self-motivation of an employee tells everything about the dealer. So we can't necesarily blame the guy/gal for not knowing what they're really trying to sell.

Like some of you that participate in this forum, I'm a very high maintenance customer when I wan't to buy a car.
Back when I bought the Excursion, I had made 3 trips to the dealership to look at it, drive it with the wife, fit it in the garage. But the salesman got discouraged because I didn't buy the truck on the spot, so he never followed up on me.

second time I went I wasn't even attended, neither the 3rd time. (It could have been since I took Dirty Harry with me ('92 Crown Vic).

So I bought it through the Internet, and when I picked it up, the salesperson that initially atempted to sell me the truck gave me non-friendly looks. I'm sorry, but I really have to evaluate purchases, specially ones that have to do with 60 month compromises. (0.9 APR! though!)

To make this long story short,

I took the Bullitt yesterday to the dealership to make an appointment so I can change the Headlights since they were stained.

The 2 persons I talked to, first a salesman and second, a warranty specialist. When they asked me what kind of vehicle was it, I replied, It's a Bullitt.
I realized I had lost them when they asked me what a Bullitt was.

There's one Ford dealership I really enjoy going for their customer service in the Metroplex. For anyone that lives here.
It's Middlekauf Ford in Plano. For me it's farther than Bankston since I live in Frisco. But if you have the time to go there, you're pampered very well, even if you go for an oil change.

Plus, they're the Saleen dealership around here too! Cool cars to tour the lot.

It really counts when the dealer you are working with knows what they're talking about, doesn't it?

Cheers and more Beers!





_________________
Max Cruz

Black Bullitt 3207
Black V10 Excursion 4X4
And an Old 92 Crown Vic

<font size=-1>[ This Message was edited by: Max Cruz on 2001-12-15 14:24 ]</font>

 

[gbranton]

My local Ford dealer wouldn't take the time to follow up with me, even after I was approved (tier one) for financing and had written a deposit check. This was after I had called the sales manager numerous times and expressed my dissatisfaction! After a week of begging, I finally gave up and switched dealerships and was given the red carpet treatment by Estabrook Ford in Pascagoula MS. They were HAPPY to locate me a car, when dealership #1 did not have time, and evidently did not need my business. Within 48 hours, my car was sitting on their lot and was ready to be delivered. Phone calls returned promptly with no "misunderstandings" like dealership #1. Abolutely the best new car buying experience ever.

Since then, I have had the misfortune of trying to deal with service at dealership #1 (they are close by)and they are worse than the sales department! They don't even return Ford's customer relations department's phone calls!!! It is beyond me how a dealership could be Blue Oval Certified and service customers so poorly. I guess it is probably only because they sell about 200 units a month. Is that all that matters?? I guess so, because dealership #1 has a bad reputation among alot of people I've talked to. I guess it's easy to stay in business when you have hot products to sell. To solve this problem, I am going to have to drive an hour back to MS. every time I need service. Isn't this great? You would think that dealers would learn something about how to treat people in the 21st century, but some lessons are too hard to learn, I guess.

_________________
True Blue Bullitt #4398

'90 GT conertible: Stage II World heads, Edelbrock Performer 5.0 intake, E-303 cam, ect., ect., ect....



<font size=-1>[ This Message was edited by: gbranton on 2001-12-15 15:18 ]</font>

 

[01GTCOUPE]

Your remarks are poignant and mirrored by the majority of us here at BullittClub. Unfortunately, this web site probably doesn't get the same traffic as Blue Oval News (BON). BON is the bane of FMC. I'd take my points to their boards and post under:
http://warnerrobert.com/ubb/ultimatebb.php?ubb=forum&f=4
It'll get you more exposure and drive your point home.

We really need to wake up FMC. They've dropped the ball on customer service and have diminished the value of our vehicles precipitously.

 

[Bullitt_5135]

I WAS happy with my dealer until they screwed up the paperwork on my car, writing it up under the wrong VIN number. The A-Plan PIN number I provided them was cancelled BY THEM after the VIN number screw up, at which point they called me and asked me to provide another.
Basically I said "Sorry, not my problem". Needless to say they didn't like that answer, but they must have figured something out because I haven't heard from them in a couple weeks on the subject.

 

[Bullitt_5135]

I WAS happy with my dealer until they screwed up the paperwork on my car, writing it up under the wrong VIN number. The A-Plan PIN number I provided them was cancelled BY THEM after the VIN number screw up, at which point they called me and asked me to provide another.
Basically I said "Sorry, not my problem". Needless to say they didn't like that answer, but they must have figured something out because I haven't heard from them in a couple weeks on the subject.

 

[Bullitt_5135]

Oops...guess I hit the "submit" button 2X....

Can a moderator delete one of these posts....and this one too!!!!

 

[Railcop094]

My dealership is in a very small town but sells more cars than most of the dealerships in DFW. It is Murrey Motor Company in Wills Point, TX. I have many cars from them and have always had a great time. On the Bullitt, he kept me notified of every detail until its arrival. By the time I got there to pick it up the sales dude already had the paperwork done. All I had to do was sign on the dotted line.

Back in 1990 I bought a Thunderbird SC from them. I ordered the car over the phone as I did this one. When I went to pick it up the salesman, the owner himself, asked who I wanted to finance the car through. I told him I had figured to go with Ford Motor Credit. He asked if I would go for a better deal if he could arrange it. I said "sure."

He pulled the contract out of his old manual typewriter and said "I'll be right back."

He came back a few minutes later and said he had gotten my loan, at the local bank, a point cheaper than Ford was offering. I said "Man that was fast."

He said "It helps when you're on the board." To me that epitomizes customer service. They are just as friendly when you have to get your car serviced. They have only one tech so it's not hard to get to know him.

This kinda ended up sounding like a commercial for them but I like them enough that I don't mind putting in a good word for them.

He said

 

[BULLITTBRO1]

I took mine in to a dealership where i live 15 hours from where I purchased it. Rivertown ford has helped me greatly, but they didnt have a paint shop and sent me to another ford dealer in the area, will not mention the name but i was appoled at the service i was given. They treated me like a kid who didnt know jack about cars, which is somewhat true, but I know a nickle and dime job when i see it. and thats what I got. So to fix it i called all dealerships with in three hours of me and the only one I was satisfied with as for body shops was team ford. they took the time to answer all my questions. thumbs up to TEAM FORD IN GA. Then Sept 11 happend and I was on 2 hour recall so i couldnt take it to them as the were close to 3 hours away. So what happend is that I come down on orders to go play in the samd, so I drive 15 hours to my home town where I also purchased the car and they are doing all the work If anyone is in the DC Northern VA Area and doesnt mind driving a bit for GOOD Costermer service i recomend Battlefield ford in Culpeper VA of of 29 south. Ask for The sales manager Eric tell him Travis sent ya and i am sure that you will be satisfied with the work if not he will make it happen for ya