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I am having a problem with the dealership I purchased from. I purchased the car on 10/01/01 with an "A-Plan" discount through my brother in-law who works at Ford. Between that and the 0% financing, how could I go wrong? Well, read on.....
Well, when the deal was written up, the wrong VIN number found it's way onto my paperwork. I didn't notice it (it's not MY job afterall). Well, the dealer noticed about a week after I took delivery and asked me to come in and sign again, this time with the CORRECT VIN number. No big deal, mistakes happen, right?
Well a month goes by without any communication from the dealer, I have no reason to believe there ia any type of problem whatsoever. I get a phone call late yesterday regarding the A-Plan PIN number I provided them when I originally purchased my Bullitt. It seems as though that PIN number was attributed to the wrong VIN number and has since "expired" (their term). To make a long story short, they are asking me to contact my brother in-law to have him procure another PIN number to replace the one they screwed up. They said it would not cound towards his 4 or 5 he gets a year because the one I provided previously was cancelled. My reaction was this: sorry guys, but I had nothing to do with the problem, and you are putting mme in the delicate position of having to go back to him and ask for ANOTHER number after he so graciuously got the first one for me. I told them there HAS to be a way to go through Ford Corporate to re-activate the original PIN number, and that the customer should not be bother with something like this.
The sales manager and I went round and round for about 20 minutes on the subject. I flat out asked him what was going to happen if I didn't provide another PIN number and his response was the following: "You will have to return the car". I couldn't help but laugh. "And what about my trade in of 6 weeks ago?" He had the gall to tell me it was still there. I know for a FACT that it was sent to auction because the Monday after I got the Bullitt I went back to the dealer because I had left a CD in my trade in and my sales person looked high and low for the car before the used car manager told him it was wholesaled.
My questiopn for the forum is this: Am I being unreasonable here? Should I stick to my guns or should I get another number from my brother in-law? I spoke to him about it and he is a little concerned about providing another to me for the same car because of the fraud potential. How does he know that this isn't some scam to get another valid A-Plan number for someone?
The whole thing leaves a very bad taste in my mouth....comments?
Well, when the deal was written up, the wrong VIN number found it's way onto my paperwork. I didn't notice it (it's not MY job afterall). Well, the dealer noticed about a week after I took delivery and asked me to come in and sign again, this time with the CORRECT VIN number. No big deal, mistakes happen, right?
Well a month goes by without any communication from the dealer, I have no reason to believe there ia any type of problem whatsoever. I get a phone call late yesterday regarding the A-Plan PIN number I provided them when I originally purchased my Bullitt. It seems as though that PIN number was attributed to the wrong VIN number and has since "expired" (their term). To make a long story short, they are asking me to contact my brother in-law to have him procure another PIN number to replace the one they screwed up. They said it would not cound towards his 4 or 5 he gets a year because the one I provided previously was cancelled. My reaction was this: sorry guys, but I had nothing to do with the problem, and you are putting mme in the delicate position of having to go back to him and ask for ANOTHER number after he so graciuously got the first one for me. I told them there HAS to be a way to go through Ford Corporate to re-activate the original PIN number, and that the customer should not be bother with something like this.
The sales manager and I went round and round for about 20 minutes on the subject. I flat out asked him what was going to happen if I didn't provide another PIN number and his response was the following: "You will have to return the car". I couldn't help but laugh. "And what about my trade in of 6 weeks ago?" He had the gall to tell me it was still there. I know for a FACT that it was sent to auction because the Monday after I got the Bullitt I went back to the dealer because I had left a CD in my trade in and my sales person looked high and low for the car before the used car manager told him it was wholesaled.
My questiopn for the forum is this: Am I being unreasonable here? Should I stick to my guns or should I get another number from my brother in-law? I spoke to him about it and he is a little concerned about providing another to me for the same car because of the fraud potential. How does he know that this isn't some scam to get another valid A-Plan number for someone?
The whole thing leaves a very bad taste in my mouth....comments?