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56 Posts
DO NOT BUY FROM NR AUTO http://www.nrauto.com
I just got off the phone with NR Auto. I bought some EL-GLO gauges from them for my 2001 GT. I wanted to return them because they were defective so I called NR. They were very rude and did not want to take back the gauge faces. They were willing to try a replacement gauge face since they were defective but I wanted to just return them. They finally gave me a return code of GFFM22802 and told me I would be charged a 20% restocking fee. I asked why and was told because I am returning them. I said, on your web site it says 20% due to anything other than our error. I said is it my error that the gauge faces are poorly manufactured and defective? NR said no but it is not an error on our part either and kept telling me that I had to have read the FAQ before I ordered and that their policy is clearly stated. So I said I will dispute the charges with Visa. NR said go ahead and do that but are you gonna keep the gauges? I said no I am sending them back. NR says I won't accept them and you cannot dispute any charges unless they items are returned. I said ok, I am going to post all over the web and corral.net about your company. He said why would you do that? Cause your product is defective and you are refusing to refund my money when it is an error on your part for sending out defective gauges. NR then said I won't accept your gauges and hung up on me!
I called Visa and am disputing the charges. I am also making a complaint with the better business bureau.
<font size=-1>[ This Message was edited by: 1NastyFordGT on 2002-03-02 14:39 ]</font>
I just got off the phone with NR Auto. I bought some EL-GLO gauges from them for my 2001 GT. I wanted to return them because they were defective so I called NR. They were very rude and did not want to take back the gauge faces. They were willing to try a replacement gauge face since they were defective but I wanted to just return them. They finally gave me a return code of GFFM22802 and told me I would be charged a 20% restocking fee. I asked why and was told because I am returning them. I said, on your web site it says 20% due to anything other than our error. I said is it my error that the gauge faces are poorly manufactured and defective? NR said no but it is not an error on our part either and kept telling me that I had to have read the FAQ before I ordered and that their policy is clearly stated. So I said I will dispute the charges with Visa. NR said go ahead and do that but are you gonna keep the gauges? I said no I am sending them back. NR says I won't accept them and you cannot dispute any charges unless they items are returned. I said ok, I am going to post all over the web and corral.net about your company. He said why would you do that? Cause your product is defective and you are refusing to refund my money when it is an error on your part for sending out defective gauges. NR then said I won't accept your gauges and hung up on me!
I called Visa and am disputing the charges. I am also making a complaint with the better business bureau.
<font size=-1>[ This Message was edited by: 1NastyFordGT on 2002-03-02 14:39 ]</font>
