[Learo2000GT]

Yup a nice shinny red one.. what a machine........ Ok it is a replica. I always get the dealer to through something in before we sign the deal. But when I bought the Bullitt the parts shop was closed. So when I was in today I hit up the salesman. In the parts shop they had a real cool Cobra R replica... SO he gave it to me. I am going to put it in my office at work. I wish they had a Bullitt Replica....

THen get this.. The salesman called me later today and told me to come in and he will give me 10 gallons of free gas if I complete the survey in his office..

I was going to give him all excelletns anyways but 10 gallans of gas dosent hurt.....

Doug

 

[JayP]

Push it!
Try for some free oil changes. Looks like this survey is leverage.

I can't wait to get mine... hehe

 

[Five Oh B]

Learo, sounds like your dealer needs a perfect survey to become Blue Oval Certified. Some of our customers told us that they and/or friends were offered $50 to complete perfect surveys last year when they shopped at some of the Seattle and Renton area Ford dealers that were struggling to provide good customer service. With good survey results the dealership becomes Blue Oval Certified and gets new Fords at a lower cost than a non-certified dealer by 1%. That's a lot of dough over the course of a year!

I believe that bribing customers for good surveys is unethical! Learo, you should really retell this free gas story to Ford Corporate. If your dealership was really great, then great. But if they weren't, then do they deserve the benefits of being certified?

And yes, the dealership I work at is Blue Oval Certified. We bribed no one. We also received a perfect 100% in our Certification Inspection that was performed by JD Powers.

On Blue Oval News they have a listing of President's Award winners also (even harder to win than Blue Oval Certification). They listed them by region and then by score within each region. Our dealership was ranked #1 in our region! You should look at that article to see if your dealer made the list.

 

[DHG-1934]

So, FIve-Oh, how can I find out what dealers in my area are certified. I purchased #1934 from my father's work in VA, but have had nothing but bad experiences with area ford dealers where I currently live in PA during the 3 years I've been here. I want to feel comfortable about going wherever I eventually go for service...

Thanks,

Joe

 

[bullitt0093]

Go to www.ford.com and then to the Ford brand page. Choose "my dealership" from the menu at top of page. It should give you a Blue Oval Certified option. Click on that and enter your ZIP and it will list certified dealerships in your area.

 

[bullitt0093]

One more thing, dealerships SHOULD NOT be buying survey results. They can be fined by Ford and even lose their franchise! Dealers who buy survey results are just hurting those of us who work very hard to get good survey results without buying off the customers. If they're going to do nice things for you, that's great. But if they're just doing it to get back a good survey, shame on them.

 

[Jimmy Ray]

AMEN

 

[Learo2000GT]

Well thanks for the info guys.... THey are already Blueoval certifed.. so they must be trying to keep it. THe Guy was really good to me..... and I would give him an excellent any way...However, I am going to jsut send it in and keep him quessing.....TO be honest it felt a bit sleezy to me in the first place..

Doug

 

[Learo2000GT]

Well thanks for the info guys.... THey are already Blueoval certifed.. so they must be trying to keep it. THe Guy was really good to me..... and I would give him an excellent any way...However, I am going to jsut send it in and keep him quessing.....TO be honest it felt a bit sleezy to me in the first place..

Doug

 

[Warlon]

My dealership, who I've bought 4 vehicles from so far, will often offer an incentive just to get people to fill out the survey. If you bring it in to them, sealed in the envelope and ready to mail to Ford, they will fill up your tank, without asking about how you rated them. Apparently just getting people to take the time to fill out the survey is a hassle.

 

[rsom1]

I agree w/ Warlon. They didn't say how you had to rate them. I have a very good dealer down here in Phoenix, and they have to beg customers to fill out their surveys. People just don't want to take the time, and I get the feeling that no survey is just as bad as a negative survey in Fords mind.