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This isn't necessarily Bullitt related, but it could be in the future.
I'm posting this here and on a few other forums, because I want input from several sources about how to proceed or if I'm being rediculous or unreasonable.
TIA.
Took my 97 GT in last week. Several things falling apart needed attention.
First was the recall on the emergency brake. No charge for that.
Second is turn signals clickity-click real fast without flashing.
Last and most annoying. Driver's side window when closing would make a terrible racket if it went too far. I was told it came off the track.
My car has 34,000 miles, but is 4+ years old. Ford warranty expired, but have extended. I was a dope when purchasing the extended warranty, I admit. It is pretty worthless! I have to pay $100 for each component. Therefore $100 for window and $100 for signals. I expected my share of bill to be $200!
They called Friday after I had left for the show in Wells. Told my son they are upgrading the window part and it won't be available until September. This same window has been in the shop twice in the past for faulty mechanics. Both times to same Ford dealership service dept. If they repaired it twice in past, last in 99, and are now "upgrading" it, that tells me it was faulty on Fords part to begin with. Why should I have to now pay the $100? The service tech said they only cover their parts for six months and it's been two years.
Now comes the real part that ticks me off.
They have added another fee totaling about $100 which I can't remember what he called it, but something like "shop service" which supposedly covers disposal of old parts, which extended service plan doesn't cover either. I told him it wasn't told to me in the beginning and I would dispose of my own garbage.

So with added tax and their shop service fee my $200 bill has climbed to nearly $350! If my "per component" deductible is $100, why do I still have to pay the additional fees?
I told him he was a lying thief and hung up on him.
Additionally, the window is not fixed until the part comes in in Sept. I don't have to pay the labor now, but if I don't they will charge me $65 diagnotic fee!
I'm so angry I want to bomb the f-ing place. At this moment I hate Ford!

This is not the dealership where we purchased the Bullitt which is 60 miles away and too far for a service visit.

In my calmer moments, I decided to talk to the service manager tomorrow for a better accounting of what the fees mean. But I still think I'm getting screwed. Or am I being unreasonable about a four year old car?

I'll appreciate your input.

Joyce
 

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Joyce

THis is complete BS. If you have documentation stating that the windows was worked on previously and now they are saying that they need to upgrade the window components they should cover the repairs of the window. If not talk to the service manager and don't be afraid to get loud and make sure to talk to him during peak service hours like around noon on saturday on in the afternoon during the week. That way a lot of people are around and just explain it to him loudly if he doesn't hear you the first time.
 

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i agree joyce, i think they are humping you badly! please don't drop your keys when you go back cuz they'll probably try again. i say fight it and take the car back if you have to and pay them 200 and not a penny more. this is why people buy european or japenese cars!!!!
when will Ford and some Ford dealers "get it"???? there are good dealers out there too!
 

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If talking to these clowns don't seem to work in your favor, have a lawer speak to the dealership owner. Now a days business' are so 'suit' shy that they will just about give you the place. I belive the NTSB has a site which has all recalls listed. You may be covered under a recall and the dealer isn't telling about it in hopes that he can 'ripe' you off.
 
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