Okay people, I want to know what you think.
You're going to love this one.
Beginning of December, I found a beautiful DHG Bullitt at a local dealer in San Diego. It was a demo model used by the owner. It was titled to me new, but already had 4800 miles on it. Since I couldn't find one anywhere else, I was very glad to get it. I also got a pretty good deal on it. When I performed the visual inspection before leaving the dealer I noticed a small paint chip on the froint edge of the hood and two small stone scratches on the passenger door. The dealer told me this would be taken care of ... no problem!
So, the next week when I am supposed to go in to 1)fix the scrathed, 2) get the alrm put in and 3) get the Lo-Jack installed....I call to confirm and find out that they don't even have me scheduled for an appointment. So, I decide to wait till after the holidays to take care of it. I scheduled an appointment and was told they could take care of everything within the day. I took the car in shortly after the New Year and was very upset and surprised to find out that they were ready for the Lo-Jack and the alarm, but had no idea about the scratches. When the service tech checked out the car...he told me they would need it for 4 days to take care of the scratches. Now I was upset. As soon as I go to pick it up, I find out that they installed the Lo-Jack, but the alarm won't work. Something was wrong with the ground in the passenger door. I need a new Gen Module (which controls the power door locks and windows). So I pick up the car and find out that the Lo-Jack tech burned out the module for the driver side door while trying to install the alram and now my power door lock and window is broken on the passenger side (which is a pain in the butt since there is no door lock on the passneger door). They say they will order the part and it will need to come in for another day to be installed. I go to the owner and tell him how I felt, because I bought this Bullitt (a premium car) and they are treating me like I bought an Escort (no offense to Escort owners, but you know what I mean). He has one of his supervisors brought in and they tell me that everything will be taken care of as soon as possible. So, I schedule another appointment and take it back in (for 4 days this time) to have everything done.I drop it off on Monday and I receive a call from the manager that I was dealing with on Thursday. He tells me that they just got the car into the body shop and they need 4 days to take care of the scrathces alone, but the good news is that the service department is finished and the alram is working (the Lo-Jack was working since the last visit...the only thing they were able to get done that day, so all they did this time was put in the new Gen Module and hook up the alarm wires). He tells me they need the car till Tuesday. So, today I call them and find out that they noticed some wires in the passenger door that didn't look right. The Lo-Jack tech that installed the alarm, didn't use butt connectors or anything...just twisted the wires together. The manager told me that it would be taken care of before I came to pick it up in the evening. He also offered to detail the car and give me a tank of gas. The worst part is, that for the last week I have been driving around a crappy piece of junk Taurus. (Sorry to the Taurus owners, but it's just not the same as the Bullitt, which is my daily driver). Obviously, I am upset. I don't know what to do. Cetainly, a tank of gas and a detail does not make up for all of this crap. To add to it, I have to take the car back in a month to get the paint and interior protective coatings put on (since the paint needs to cure for 30 days and I wanted to have it done all at once). I like this dealer and have heard nothing but good things from all of my friends about them. They had a Bullitt for me and made me happy. I like to keep that loyalty with people(as opposed to buying the car in one spot and going to a different dealer). What makes this all the more annoying is that I live in a small town and this dealer is about 100 miles away. Therfore, each time I go out there...I put 200 plus miles on my car. Don't get me wrong, I absolutely love driving my baby, but it seems like I am putting unnecessary miles on it. Yeah, it's great to drive it out there and enjoy driving it around the city, but it is entirely different to drive out there and drop it off for days at a time to get work done.
I am sorry to complain to all of you, but I need help. Yes, I still want to keep a rapport with this dealer and Yes, I am happy things are getting done, but this is ridiculous and I want to feel like a valued customer, not some guy who just comes in once and a while for an oil change or something. I want the dealer and the owner to know how upset I really am.
I am picking up the car tonight and I will let you all know how it turned out (as in...what other problems came up). But, I would like to know what you think. I plan to write a letter to the owner and call him, but I doubt he will do anything but apoligize. Unfortunately, they have their money already and that is their main concern. I am considering going somewhere else, but that could actually be worse. At least at this dealer, they know who I am and that they can't afford to mess up anymore, the other dealer may not care, since I purchased the car from someone other than them.
So, I turn to my fellow Bullitheads. What should I do? I would appreciate any and all replies, on the site or e-mail. Please, just let me know that I am not overreacting and give me some good ideas about what you would do if you were in my position.
Thanks for the help in advance. Sorry to write so long.
Bullitboy
P.S. No matter how many problems I have with the dealer, I absolutely love this car and I have never enjoyed a vehicle more. Long live the Bullitt!
You're going to love this one.
Beginning of December, I found a beautiful DHG Bullitt at a local dealer in San Diego. It was a demo model used by the owner. It was titled to me new, but already had 4800 miles on it. Since I couldn't find one anywhere else, I was very glad to get it. I also got a pretty good deal on it. When I performed the visual inspection before leaving the dealer I noticed a small paint chip on the froint edge of the hood and two small stone scratches on the passenger door. The dealer told me this would be taken care of ... no problem!
So, the next week when I am supposed to go in to 1)fix the scrathed, 2) get the alrm put in and 3) get the Lo-Jack installed....I call to confirm and find out that they don't even have me scheduled for an appointment. So, I decide to wait till after the holidays to take care of it. I scheduled an appointment and was told they could take care of everything within the day. I took the car in shortly after the New Year and was very upset and surprised to find out that they were ready for the Lo-Jack and the alarm, but had no idea about the scratches. When the service tech checked out the car...he told me they would need it for 4 days to take care of the scratches. Now I was upset. As soon as I go to pick it up, I find out that they installed the Lo-Jack, but the alarm won't work. Something was wrong with the ground in the passenger door. I need a new Gen Module (which controls the power door locks and windows). So I pick up the car and find out that the Lo-Jack tech burned out the module for the driver side door while trying to install the alram and now my power door lock and window is broken on the passenger side (which is a pain in the butt since there is no door lock on the passneger door). They say they will order the part and it will need to come in for another day to be installed. I go to the owner and tell him how I felt, because I bought this Bullitt (a premium car) and they are treating me like I bought an Escort (no offense to Escort owners, but you know what I mean). He has one of his supervisors brought in and they tell me that everything will be taken care of as soon as possible. So, I schedule another appointment and take it back in (for 4 days this time) to have everything done.I drop it off on Monday and I receive a call from the manager that I was dealing with on Thursday. He tells me that they just got the car into the body shop and they need 4 days to take care of the scrathces alone, but the good news is that the service department is finished and the alram is working (the Lo-Jack was working since the last visit...the only thing they were able to get done that day, so all they did this time was put in the new Gen Module and hook up the alarm wires). He tells me they need the car till Tuesday. So, today I call them and find out that they noticed some wires in the passenger door that didn't look right. The Lo-Jack tech that installed the alarm, didn't use butt connectors or anything...just twisted the wires together. The manager told me that it would be taken care of before I came to pick it up in the evening. He also offered to detail the car and give me a tank of gas. The worst part is, that for the last week I have been driving around a crappy piece of junk Taurus. (Sorry to the Taurus owners, but it's just not the same as the Bullitt, which is my daily driver). Obviously, I am upset. I don't know what to do. Cetainly, a tank of gas and a detail does not make up for all of this crap. To add to it, I have to take the car back in a month to get the paint and interior protective coatings put on (since the paint needs to cure for 30 days and I wanted to have it done all at once). I like this dealer and have heard nothing but good things from all of my friends about them. They had a Bullitt for me and made me happy. I like to keep that loyalty with people(as opposed to buying the car in one spot and going to a different dealer). What makes this all the more annoying is that I live in a small town and this dealer is about 100 miles away. Therfore, each time I go out there...I put 200 plus miles on my car. Don't get me wrong, I absolutely love driving my baby, but it seems like I am putting unnecessary miles on it. Yeah, it's great to drive it out there and enjoy driving it around the city, but it is entirely different to drive out there and drop it off for days at a time to get work done.
I am sorry to complain to all of you, but I need help. Yes, I still want to keep a rapport with this dealer and Yes, I am happy things are getting done, but this is ridiculous and I want to feel like a valued customer, not some guy who just comes in once and a while for an oil change or something. I want the dealer and the owner to know how upset I really am.
I am picking up the car tonight and I will let you all know how it turned out (as in...what other problems came up). But, I would like to know what you think. I plan to write a letter to the owner and call him, but I doubt he will do anything but apoligize. Unfortunately, they have their money already and that is their main concern. I am considering going somewhere else, but that could actually be worse. At least at this dealer, they know who I am and that they can't afford to mess up anymore, the other dealer may not care, since I purchased the car from someone other than them.
So, I turn to my fellow Bullitheads. What should I do? I would appreciate any and all replies, on the site or e-mail. Please, just let me know that I am not overreacting and give me some good ideas about what you would do if you were in my position.
Thanks for the help in advance. Sorry to write so long.
Bullitboy
P.S. No matter how many problems I have with the dealer, I absolutely love this car and I have never enjoyed a vehicle more. Long live the Bullitt!
