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Okay people, I want to know what you think.
You're going to love this one.

Beginning of December, I found a beautiful DHG Bullitt at a local dealer in San Diego. It was a demo model used by the owner. It was titled to me new, but already had 4800 miles on it. Since I couldn't find one anywhere else, I was very glad to get it. I also got a pretty good deal on it. When I performed the visual inspection before leaving the dealer I noticed a small paint chip on the froint edge of the hood and two small stone scratches on the passenger door. The dealer told me this would be taken care of ... no problem!
So, the next week when I am supposed to go in to 1)fix the scrathed, 2) get the alrm put in and 3) get the Lo-Jack installed....I call to confirm and find out that they don't even have me scheduled for an appointment. So, I decide to wait till after the holidays to take care of it. I scheduled an appointment and was told they could take care of everything within the day. I took the car in shortly after the New Year and was very upset and surprised to find out that they were ready for the Lo-Jack and the alarm, but had no idea about the scratches. When the service tech checked out the car...he told me they would need it for 4 days to take care of the scratches. Now I was upset. As soon as I go to pick it up, I find out that they installed the Lo-Jack, but the alarm won't work. Something was wrong with the ground in the passenger door. I need a new Gen Module (which controls the power door locks and windows). So I pick up the car and find out that the Lo-Jack tech burned out the module for the driver side door while trying to install the alram and now my power door lock and window is broken on the passenger side (which is a pain in the butt since there is no door lock on the passneger door). They say they will order the part and it will need to come in for another day to be installed. I go to the owner and tell him how I felt, because I bought this Bullitt (a premium car) and they are treating me like I bought an Escort (no offense to Escort owners, but you know what I mean). He has one of his supervisors brought in and they tell me that everything will be taken care of as soon as possible. So, I schedule another appointment and take it back in (for 4 days this time) to have everything done.I drop it off on Monday and I receive a call from the manager that I was dealing with on Thursday. He tells me that they just got the car into the body shop and they need 4 days to take care of the scrathces alone, but the good news is that the service department is finished and the alram is working (the Lo-Jack was working since the last visit...the only thing they were able to get done that day, so all they did this time was put in the new Gen Module and hook up the alarm wires). He tells me they need the car till Tuesday. So, today I call them and find out that they noticed some wires in the passenger door that didn't look right. The Lo-Jack tech that installed the alarm, didn't use butt connectors or anything...just twisted the wires together. The manager told me that it would be taken care of before I came to pick it up in the evening. He also offered to detail the car and give me a tank of gas. The worst part is, that for the last week I have been driving around a crappy piece of junk Taurus. (Sorry to the Taurus owners, but it's just not the same as the Bullitt, which is my daily driver). Obviously, I am upset. I don't know what to do. Cetainly, a tank of gas and a detail does not make up for all of this crap. To add to it, I have to take the car back in a month to get the paint and interior protective coatings put on (since the paint needs to cure for 30 days and I wanted to have it done all at once). I like this dealer and have heard nothing but good things from all of my friends about them. They had a Bullitt for me and made me happy. I like to keep that loyalty with people(as opposed to buying the car in one spot and going to a different dealer). What makes this all the more annoying is that I live in a small town and this dealer is about 100 miles away. Therfore, each time I go out there...I put 200 plus miles on my car. Don't get me wrong, I absolutely love driving my baby, but it seems like I am putting unnecessary miles on it. Yeah, it's great to drive it out there and enjoy driving it around the city, but it is entirely different to drive out there and drop it off for days at a time to get work done.
I am sorry to complain to all of you, but I need help. Yes, I still want to keep a rapport with this dealer and Yes, I am happy things are getting done, but this is ridiculous and I want to feel like a valued customer, not some guy who just comes in once and a while for an oil change or something. I want the dealer and the owner to know how upset I really am.
I am picking up the car tonight and I will let you all know how it turned out (as in...what other problems came up). But, I would like to know what you think. I plan to write a letter to the owner and call him, but I doubt he will do anything but apoligize. Unfortunately, they have their money already and that is their main concern. I am considering going somewhere else, but that could actually be worse. At least at this dealer, they know who I am and that they can't afford to mess up anymore, the other dealer may not care, since I purchased the car from someone other than them.
So, I turn to my fellow Bullitheads. What should I do? I would appreciate any and all replies, on the site or e-mail. Please, just let me know that I am not overreacting and give me some good ideas about what you would do if you were in my position.
Thanks for the help in advance. Sorry to write so long.
Bullitboy
P.S. No matter how many problems I have with the dealer, I absolutely love this car and I have never enjoyed a vehicle more. Long live the Bullitt!
 

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Bullittboy,

Welcome to the BC.

Well, I guess a lot of us have experienced this kind of treatment from one dealer or another.

I have found that a call to Ford Customer Relations does some good. They do check up on the dealers and can email them instantly as you are on the phone with them.


I'd give them a call :
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O.Box 6248
Dearborn, Michigan 48126
1-800-392-3673(FORD)
TDD for the hearing impaired:1-800-232-5952

And while you're on the phone with them I'd get that person's email address and send them a copy of you post here and see what they say.

Good luck with that.

:smile:



_________________


<font size=-1>[ This Message was edited by: bullitt220 on 2002-01-15 15:56 ]</font>
 

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Contact your local Better Business Bureau. Dealerships, especially their service departments, have no interest in being flagged in the BBB's national database. (Especially when consumers like me look at such info before a major purchase...)
 

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Call Ford customer Service and let them know. That way your problems are registerd with them.

BTW, 227 spent over 2 months in the shop. 4 times for paint and once to get a NEW engine ;-(... BTW, I have to send it back again to get the paint done one more time. The last round of fixes is starting to buble ;-(... This time I pick where it goes for fixing :wink:...

Good luck and please let us know how it turns out.

Bud

http://www.sonic.net/budacad/bullitt/bullitt.htm
 

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Just a bit of advice, since this car had 4,800 miles on it, when you purchased it new. Next time you go to that dealer or another Ford dealer ask them to run a history on the car. Give them the VIN and they will give you a printout of any warranty or repairs done to the vehicle. I am on my 3rd Bullitt, after purchasing the 1st and 2nd car the history showed repainted hood and fender on the 1st and repainted fender on the 2nd car. Each time I asked the dealer about paint work and they lied to me. My dealer was very concerned about my satisfaction, more than Ford motor co., and found me another car for no charge each time. These are Special cars and should be treated so, especially with a list price of $27,300. The dealer doesn't want negative feedback to his district manager, so he should bend over backwards to satisfy your problems. As for the guy that installed the LoJack, he had better go back to washing the used cars, something he can't screw up too bad. I would tell the service manager that I don't want that guy even looking at my car much less working on it. I hope the dealer has good insurance, just in case the LoJack catches your car on fire, I hope not, but sounds like a shady installer. Let us know what happens. Sorry, so long winded, it is just hard to get down off of the soap box.

Bullittboyz
 

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I usually give a dealer one screwup. If they don't fix it right and make me happy, I vote with my feet. I schlepp my ass out of there and schmoop on over to another dealer to spend my hard earned warranty dollars. I had a dealer that lived about 10 miles from my house treat me like I was a dumbass ricer once so now I drive 30 miles into another town for my service. I fully explained this to both dealers and the second one is treating the ole CatSmasher pretty good so far.
 

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After the current issues are resolved FIND ANOTHER DEALER! Even though you may want to be loyal to your Ford dealer, they most likely will not be loyal to you. It sounds like you have run this up the flagpole at the dealership itself, if you are not happy I would also suggest the BBB or Ford's CS#.

While I don't share most folks views on how "special" these cars are I do feel that you are entitiled to quality work and honesty from your Ford dealer. This is regardless of what type of Ford you buy.
 

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Raise a stink, following all the advice above, complain, let your grievances known, then drive the 200 mile round trip to the other dealer. I wouldn't trust those local clowns of yours.
 

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When we bought our Cobra R it had 500 miles on it. It was not titled yet so it was considered bran new. The owner of the dealership would drive it now and then as his dealer car I guess.
 

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If you don't get it right. I would call Ford CS and the owner. If nothing happens, call the BBB. It's a new car and they're supposed to know what they're doing. That is their job. I wouldn't take the car back until you are 100% satisfied. Don't take any of their excuses for things not being done.
 
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