i recently heard through a source that ford knows the quality of the car sucks and that you should b&@ch to the dealer about your problems. remember though that ford has reduced the amount they pay the dealer on warrranty repairs so don't expect the dealers best tech to work on your car. i had the rear tailight replaced by some kid who doubles as a car porter. i think he had help. if you have problems call the regional service rep the dealer has the name and number. if you get no results look through other posts or post in other ford forums i'm sure others have gone throught the same headaches.