Mine has never allowed me to actually talk to anyone, everything else was fine. In the shop again, replaced the wiring harness and nothing worked at all, they are ordering a new module and I'm waiting for that now.
Just cringing at the rattles from taking everything apart and the little scratches from last time. I was really a pain in there a** on this visit, but its my car and their problem. They have not offered to give me my $330 back. I have to stay positive, they may get it right this week - of course the car is in the shop all week!