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Discussion Starter #1
First, let it be known that my father has been in the car business for something close to 30 years, so I'm generally VERY prone to be sympathetic towards any salesman or dealer I deal with.

As noted in my previous message, I won't be actually picking up #1934 until next week, and I'm truly going crazy waiting. (The car is 7 hours away, ready to go, waiting for my day off next week. I haven't driven it or even laid eyes on it.) I'll admit that the anticipation has a certain enjoyable quality, but I've still been trying to get whatever exposure to these cars I can, live or online.

So yesterday I notice that the dealer down the street (about 2 miles from my house) has one, but they are closed. Today I go there and explain to the first salesman who greets me that I'm lined up on one, but that I can't get it until next week, and that I'd love it if he could fire it up for me, and maybe let me drive it. Now, in retrospect, I shouldn't be shocked that they are trying to keep the miles down on the car, but the reaction I got from him was offensive and dented the joy of this experience on a number of levels.

He wasn't going to make any money off of me that day, so even though he was literally doing NOTHING when I walked in, it was clear that I was a horrible pain in his ass to be wasting his precious time with my silliness.

I think he didn't really believe I was buying one. He must have thought I was just bs'ing to get a chance to sit in one or drive one. Ironically, he struck me as the kind of guy who would be unlikely to appreciate the aura that goes with such a car. And I certainly don't mean that to sound elitist or snotty. I'm sure there are people who will feel they appreciate theirs more than I will mine. But these cars clearly come with loads more soul than a garden variety GT or Cobra (no offense intended, if the Bullitt didn't exist I'd be THRILLED with a GT), and he just didn't seem the type to get it. All he saw were dollar signs. (or the lack thereof) He questioned me relentlessly about why I was getting one from Virginia, and when I mentioned I was prior military I don't think he believed that either.

With a demeanor similar to that of placating a small child, he agreed to fire up the car for me, which he did for about 15 seconds, so I could hear the exhaust. (Sweet!) He then shut the engine off and reluctantly allowed me to sit in it for about 15 more seconds, all the while as if I was going to somehow run off with it if he blinked.

I guess I just thought I'd get someone who was truly excited about the car and who would be happy to share the joy. I brought my girlfriend with me, and she REALLY likes the Ford Escape (and makes enough to buy one, though I think she’s pretty happy with her 2K Jetta anyway). She definitely won't be buying one there, as she was more put off by his attitude than I even was. And I'm torn about whether I want to patronize their service department with my own needs after the reception this afternoon. I certainly will never buy a car there. What's more, after explaining to me that it's a very special car (duh) and that they need to keep the miles down, he tells me the owner's son drives the other one around town all the time as a demo. That made me cringe. Somehow I'm doubting that the owner's son takes particularly good care of it, or respects it, but perhaps I show my own bias regarding the children of the wealthy with that assumption.

Please understand that there are a multitude of ways he could have NOT let me drive this car that would NOT have resulted in me leaving pissed off. This was totally a result of the crass and rude manner of the individual in question.

So that dealer has lost my business forever, and thanks to the service department at 2 other dealers in the area at different points in the life of my Thunderbird, that now makes 3 area Ford dealers that I'd rather die than patronize. I'm not going to name them, because honestly, I could have had 3 isolated poor experiences at 3 otherwise good establishments. However, I'm curious if anyone has FIRST HAND good things to say about any particular dealers in this area. Sooner or later I'm going to want dealer service, and I'd like to feel good about where I'm going.

Sorry for the rant, and thanks for letting me get it off my chest.

Joe

<font size=-1>[ This Message was edited by: DHG-1934 on 2001-07-15 09:29 ]</font>
 

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I completely understand Joe. I ordered my Bullitt in January from the dealership I bought my 98 GT from, about 45 mins from me. I have a dealership in town here but have never been able to deal with them or the service dept. Beign that the dealer is in my patrol area (I'm a cop) I had to stop in there for some work related stuff and started talking to the sales mgr about the Bullitt. I didn't mention that I had one on order because my dealer wasn't sure if their allotment would allow them to get it or if they did when it would be. He said they got a DHG loaded coming in. About once a week or so I would stop in and se what was going on with their order. It was ordered after I ordered mine, but they are a bigger dealership than the one I ordered mine from. He kept saying he would beat any deal and so on. On May 7th I found out mine made it in ( I was working!) dso I took the next day off and picked her up. About a month later the local dealer got #1861 in and marked it up $1500 for "market demand"!!! When I ordered mine they weren't sure if the 460 was included or not so they told me they'd eat ti if it wasn't, which they did. Then I still got it for less than sticker after the stereo was taken off. I can only wonder what "deal" I would have gotten at the local dealer now. My dealer said they could have marked the car up because of its rareity(?) but they don't do their customers like that. Besides my 98, my sister bought her Contour and my parents bought their Crown Vic there so they know I can get them business. They have 1 T-Bird coming in and 6 people who want it. Instead of marking it up and selli g to who can afford it they are going to bring in the pople and probably draw names out of a hat to see who gets gets shot at it. The dealer is in a smaller rural town and sell a ton of trucks to farmers. Most of the ones who want the Bird are the farmers who buy new 250-350 trucks every year and can afford the car. I respect the dealership for that. Now if they can only get the service dept straightened out they would be the best total dealer I know of.

One more thing about my local dealership. Back in 97 I had a 95 F150 4x4 with under 25,000 miles when they told me I needed new rotors. Knowing that rotors don't go out that soon and that if they did they should be under warranty (which they said it wasn't) I called Ford. After being put on hold so they could call the dealer and tell me that they were going with the dealers recommondations I explained that I have only owned Fords, from a 70 Ranchero GT, to an 89 Escort, and 88T-Bird, to this truck, and that if I didn't get this taken care of I would have no problems with being the worst PR for Ford. I went to another dealer in a nearby town who not only did the rotors under warranty, but also the whole brake job under waranty.

When you get back with your Bullitt, I'd go back to that dealership, get that "nice" salesman, go to the service dept, and tell them that you won't be getting the car serviced there due to the response you got from the salesman. Hell, even get the general manager while you're at it. They can afford to lose sales but service. Most dealers make their money from the service dept. Maybe on the way out leave a little something for them to remember you by, like a nice black tire mark! :smile:
Cam
 

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Got my Bullitt over the internet from Gilboy in Whitehall. They gave me no crap. They gave me the car for a good price. I honestly can't say anything bad about the experience. Good luck with yours!
 

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Got mine from Red Hill Ford, great bunch of people. Excellent service mechanics. If anyone in the area looking for one they are getting another DHG in, see JT tell him we sent ya. Also, Faulkner of Q-town and Souderton has one.

<font size=-1>[ This Message was edited by: qtownbullitt on 2001-07-22 01:15 ]</font>
 

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Discussion Starter #5
Thanks for the replies all!

Chilli Bullitt, I wasn't blowing you off, just didn't want to continue in the thread until someone had said something positive, to prevent fanning my own flames and/or sounding overly petty. Thanks for sharing the sentiments! It's truly amazing how little I now care about that guy now that I have my car!

FYI -- None of the 3 area Ford dealers from my "personal blacklist" have been named in this thread. Also, my girlfriend, who is turning out to be much more of a car enthusiast than I realized, recommended Faulkner quite strongly.


Joe
 

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Discussion Starter #6
Poetic Justice:

I thought a bit about going in with my Bullitt and telling the guy he'd never get my business or that of anyone I can influence, but decided not to. Once I got the car in hand, the whole thing just seemed to matter alot less.

Took the Bullitt out this morning to get bags to mow the lawn. On the way back, I stop short at an intersection to allow -- you guessed it -- d/h salesman -- out into traffic in front of me in his demo Crown Vic and cup o' joe. I recognized him before he even knew I was letting him in front of me. He looked at the car, looked at me, looked at the front bumper (Virginia temp tag), and looked quickly away before pulling in front of me.

No possible way of entering that dealer and telling the guy off could have brought me the satisfaction of watching the wheels turn in his head as he put all those things together. I don't think he knew I recognized him.

At the intersection, he turned left simultaneously with my right. As his windows were down and my arse was facing him, I gave him the dual tailpipe blast through the first two gears just to make sure he knew I was there.

Joe
 
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