Joined
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575 Posts
Well, I've absolutely had it with Summit & I swear, I'm never ordering from them again. I had problems back in '98 with a camshaft for my 302 & basically, they refused to refund my money (long story, which still pisses me off). After that, I told myself I wasn't ordering from them again, & I kept my promise to myself until earlier this year, when I ordered several things for the Caprice off their website. Since that went so smoothly, I decided to see if they had a set of non-smog legal long-tube headers for the Caprice/Impala LT-1. Well, they said they had a set of Hedmans which would fit, so I ordered them & some exhaust cutouts & they shipped 'em to me. Well, the Hedmans had tubing & air bungs welded into the top of each primary (looked like crap) with a threaded receiver at the top, which wouldn't even hook-up to the air pump tubing. So, not only weren't these non-smog legal, they wouldn't even hook up to the smog tubing. So I had to return them. When I called, they said they prefered returns to be sent UPS & they told me to include a copy of the shipping charge. So I went out of my way to a UPS center, boxed everything up, put a copy of the receipt in the box & sent it on its way. Well, a week later my original purchase was refunded, but not the shipping fee. When I called about it, I was told since I hadn't sent a receipt, they couldn't refund the shipping. The guy said to fax a copy of the receipt to him & he'd refund the money. I did that 2 weeks ago & today got my credit card statement & the charge was STILL there. So when I called, the jerk on the phone said because I had ordered the wrong item, they weren't going to pay for having it shipped back. When I started to explain, he cut me off & repeated their return policy. That's when I lost it & started yelling. Well, after the dust cleared, he offered to refund $8.65 of the $19.95 shipping cost (where he arrived at that number, I have no idea). So I'm out the original $6.95 for shipping & $11.30 for the return shipping. So basically, I paid $18.25 for a bunch of aggravation. I don't think I'd be so pissed if they hadn't kept telling me it was my mistake & then told me my money for returning everything would be refunded, which it wasn't. I'm NEVER buying from Summit again & this time I mean it.